Alternatively, send a photograph of your serial number and invoice to +91-9082495805 . Software Installation and Activation
If capture fails, clean the sensor with a piece of Scotch tape or a soft cloth. RD Service Errors:
Restart your computer after installation to ensure the drivers are active. 3. Access the Registration Portal
In this guide, we will walk through what device registration actually means, the software you need, and a step-by-step process to get your reader up and running.
Most RD Services require a subscription fee (annual or lifetime) to keep the security certificates active. Select your preferred plan. Complete the payment through the secure gateway.
: Include your purchase invoice and a photograph of the device's serial number to facilitate manual registration.
: Enter the required details, including the device name (SecuGen), model name ( Hamster Pro 20 ), and your serial number.
Gently wipe the optical glass surface with a lint-free cloth or a piece of cellophane tape to remove residual finger oils.
If you are programming a custom application, ensure that the relevant SecuGen library is installed on any client machine intended for enrollment.
For organizations using biometric time clocks, access control systems, or digital identity verification, failed registration is a single point of failure. Proper registration ensures:
If you have followed these steps and still encounter issues, contact your vendor's technical support team with your serial number and proof of purchase ready.
💡 Sometimes the RD Service fails to start automatically. You can manually start it by typing "Services" in your Windows search bar, finding the SecuGen RD Service, and clicking "Restart." Benefits of Successful Registration
Right-click the installer file and select to complete the installation. Step 3: Install the RD Service (If Applicable)